FAQ
Foldable Tapilou
What is the size of the folding tapilou?
The Tapilou comes in a standard size of 135 cm x 90 cm . This generous size provides plenty of space for your child to play, explore and relax freely. And when folded, it measures 45 cm x 45 cm.
How to maintain it?
To care for your Tapilou, we recommend cleaning it with a damp cloth . Avoid using harsh chemicals and strong detergents. You can also store it in its tote bag when not in use to protect it from dust and damage.
Where is it made?
The foldable Tapilou is entirely designed and manufactured in France .
What materials are used to make the folding tapilou?
The Tapilou is made with high-quality materials. It is filled with non-toxic polyethylene foam and covered with Oekotex® certified fabric to ensure your child's safety and comfort.
Can I use it outdoors?
Yes, you can use your Tapilou outdoors! Our play mat is designed to be versatile and durable , making it suitable for outdoor adventures. Enjoy the sun, nature, and fresh air by setting up your Tapilou in the garden, on the patio, or at family picnics. However, be sure to avoid rough or abrasive surfaces that could damage the mat.
Is it suitable for children of all ages?
Yes, the Tapilou is suitable for children of all ages , from toddlers to older children. It is designed to support the different stages of a child's development, from their first movements to discovering new activities.
The folding tapilou I want to buy is out of stock, when will it come back in stock?
We apologize for the stock shortage of your favorite Tapilou. We are doing our best to restock our products as quickly as possible. However, restocking times may vary depending on various factors such as demand, production, and logistics. To find out the exact date of the return to stock, we invite you to enter your email address on the product page or contact us directly via our customer service.
Tapilou XL
What is the size of the XL tapilou?
The Tapilou is available in a standard size of 200 cm x 140 cm . This generous size provides ample space for your child to play, explore and relax freely.
How to maintain it?
To maintain your Tapilou, we recommend cleaning it with a damp cloth . Avoid using harsh chemicals and strong detergents.
Where is it made?
The Tapilou XL is made in China .
What materials are used to make the XL tapilou?
The Tapilou XL is made of high-quality materials with non-toxic TPU (thermoplastic polyurethane) fabric . It contains no chemicals and is thoroughly lab -tested to ensure it meets safety standards.
Can I use it outdoors?
Yes, you can use your Tapilou outdoors! Our play mat is designed to be versatile and durable , making it suitable for outdoor adventures. Enjoy the sun, nature, and fresh air by setting up your Tapilou in the garden, on the patio, or at family picnics. However, be sure to avoid rough or abrasive surfaces that could damage the mat.
Is it suitable for children of all ages?
Yes, the Tapilou is suitable for children of all ages , from toddlers to older children. It is designed to support the different stages of a child's development, from their first movements to discovering new activities.
The XL tapilou I want to buy is out of stock, when will it come back in stock?
We apologize for the stock shortage of your favorite Tapilou. We are doing our best to restock our products as quickly as possible. However, restocking times may vary depending on various factors such as demand, production, and logistics. To find out the exact date of the return to stock, we invite you to enter your email address on the product page or contact us directly via our customer service.
Bath mat
What is the size of the bath mat?
The bath mat is available in a standard size of 100 cm x 40 cm . This size provides enough space for your baby to be comfortable during bath time.
How to maintain it?
To care for your bath mat, wash it at 30°C in the washing machine, using the delicate cycle and rolling the print inwards .
After use, hang it up to dry using the included hooks.
If you have any doubts, please do not hesitate to contact us.
Where is it made?
The bath mat is made in China .
Is the bath mat machine washable?
Absolutely! Our bath mats can be easily machine washed at 30°C , making them easy to maintain.
Is the bath mat safe for babies?
Yes, Tapilou bath mats are made with safe materials and free from harmful chemicals, ensuring your baby's safety. It also features a smooth surface to provide maximum comfort during bath time!
Is the bath mat non-slip?
Yes, our bath mats are designed with a non-slip surface to ensure your baby's safety during bath time.
Is the bath mat suitable for all bathtub sizes?
Our bath mats are designed to fit most standard bathtubs. Please check your bathtub dimensions to ensure compatibility .
How to install the bath mat?
Simply place the bath mat on the bottom of the tub before filling it with water. Make sure the mat is firmly adhered to prevent slipping.
The bath mat I want to buy is out of stock, when will it be back in stock?
We apologize for the out-of-stock condition of your favorite bath mat. We are doing our best to restock our products as quickly as possible. However, restocking times may vary depending on various factors such as demand, production, and logistics. To find out the exact date of the return to stock, we invite you to enter your email address on the product page or contact us directly through our customer service.
Changing mat
What is the size of the changing mat?
The Tapilou portable changing mat measures 70 cm x 50 cm when open and 20 cm x 25 cm when closed , perfect for changing baby comfortably, wherever you are.
How to maintain it?
The changing mat is easy to maintain thanks to its waterproof material. A simple wipe with a sponge is enough to clean small stains. For more thorough maintenance, it is machine washable at 30°C .
If you have any doubts, please do not hesitate to contact us.
Where is it made?
The nomad changing mat is made in Europe, in Portugal .
What materials are used to make the changing mat?
Our changing mats are made with Oeko-Tex certified materials, guaranteed to be free from harmful substances. The surface is designed with a waterproof and soft material, ensuring comfort and safety for your baby.
The changing mat I want to buy is out of stock, when will it be back in stock?
We apologize for the stock shortage of your favorite changing mat. We are doing our best to restock our products as quickly as possible. However, restocking times may vary depending on various factors such as demand, production, and logistics. To find out the exact date of the return to stock, we invite you to enter your email address on the product page or contact us directly through our customer service.
Stroller mattress
What is the size of the stroller mattress?
The stroller mattress measures 70cm x 33cm , a universal size suitable for most strollers.
How to maintain it?
The stroller mattress is fully machine washable at 30°C . It is recommended to use a delicate cycle and let it air dry to preserve the quality of the materials.
If you have any doubts, please do not hesitate to contact us.
Where is it made?
The stroller mattress is made in Europe, in Portugal .
What materials are used to make the stroller mattress?
Our stroller mattresses are made with Oeko-Tex certified materials. One side is made of soft cotton with elegant patterns, and the other side is made of absorbent terry cloth , perfect for summer.
The stroller mattress I want to buy is out of stock, when will it be back in stock?
We apologize for the out-of-stock condition of your favorite stroller mattress. We are doing our best to restock our products as quickly as possible. However, restocking times may vary depending on various factors such as demand, production, and logistics. To find out the exact date of the return to stock, we invite you to enter your email address on the product page or contact us directly through our customer service.
DELIVERY
Where do you deliver?
We currently ship our products to France and Europe . Please note that delivery times and costs may vary depending on the destination.
What is the delivery time?
Delivery time in Metropolitan France is 2-4 working days (excluding weekends and public holidays) after receipt of payment.
Unless it's a pre-order!
What are the delivery costs?
Shipping rates vary depending on the items purchased, the amount will be calculated when you place your order!
RETURN AND REFUND
Can I return the product if I am not satisfied?
You have 14 days from receipt of your order to return it to us. Return shipping costs are your responsibility, but we offer you the option of exchanging your item or obtaining a refund .
To exchange or refund, please contact us at contact@tapilou.com , stating your order number and the reason for the return. Please ensure the products are intact, unused, and in their original packaging. Please send them to the following address:
KAIROS LOGISTICS P/C TAPILOU
Platforms 18 to 23
René Cassin Street
77290 Mitry Mory
How can I contact customer service?
To contact our customer service, you have several options. You can email us at contact@tapilou.com
You can also contact us via our online contact form , where you can fill out your details and leave us a detailed message. We're also active on social media, so feel free to send us a private message on our Instagram account @tapilou_officiel.
PAYMENT
What payment methods do you accept?
We accept Carte Bleue, Mastercard, Visa, and American Express. You also have the option of paying in three interest-free installments (Alma), as well as PayPal and gift cards.