Delivery
Packages are shipped within 3 to 5 working days (excluding weekends and public holidays) after receipt of payment.
DELIVERY VIA DPD - 3 TO 5 WORKING DAYS
They are shipped via DPD with a tracking number and delivered without signature.
For more flexibility, you will be alerted by SMS or email of the delivery of your package and you can change the day and/or address in the event of your absence.
Returns
You have 14 days from receipt of your order to return it to us.
The return costs are your responsibility and we will offer you either an exchange or a refund.
If this order is a gift, you can only make an exchange.
Write to us at: contact@tapilou.com telling us of your wish for an exchange and specifying your order number and the reason for the return. We will confirm that exchange or refund is possible.
The products must be intact, unused, and returned to their original packaging.
Products should be sent to the following address:
Kairos Logistics P/C TAPILOU
19 Rue de La Ferme Saint Ladre
95470 Saint Witz
From 9 a.m. to 12 p.m. and from 2 p.m. to 4 p.m.
You will then receive an e-mail notifying you of the receipt of your package. Refunds will be made within 14 days of receipt of the item.
If it is an exchange for the same product, the new shipping costs will be refunded to you upon simple request to contact@tapilou.com.